Shipping policy

At Aniegem, we want you to have the good possible shopping experience, including fast, reliable, and affordable shipping. Below, you’ll find the details about how we handle shipping for your orders.

Payment confirmation

  • Once the order is authorized and verified, a confirmation email will be sent to you.

processing

  • It usually takes 1-3 business days to process your order.Please note that holidays and weekends are not included.

shipping

  • Shipping takes approximately 7 to 12 business days to reach the destination.

  • When your order ships, we will send you an email notification with an tracking number.

  • Shipping fee: We charge $4.99 if the total order amount is less than $49. We ship for free on orders totaling equal to or over $49.

Delivery

  • Please Note: The time you receive your order is the sum of the order processing time and shipping time, if you order a T-shirt, it will need 1-3 business days of processing time and then 7-12 business days of shipping time. Therefore, you can expect to receive it in 8-15 business days.
  • The system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.

Track order status

  • Order status can be tracked by itself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can see the update within 72 hours of receiving the email. 
  • If you want to track your order, please click Track Order for information.
  • If there is no update, you can send us an email to check the details.

Causes of delay

Tracking updates can be delayed when the following force majeure event happens:

  • Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
  • Local reasons such as strikes, statutory holidays, major international conferences, etc.
  • Shortage of peak season flights & personnel and other local reasons


Modifications on Orders

If you would like to make any change to order, please contact us at [email protected] as soon as you can.

Tel:+86 136 6608 4602

Our address:No. KB470 L, Fangfang Road, Sanheying Community, Daguan Street, Wuhua District, Kunming City, Yunnan Province, China

Working Time : Mon - Fri 09:00-18:00(UTC+8)

On the business day, we will back to you within 24 hours